Privacy Policy

We may collect information that you voluntarily provide to us, including:

• Name
• Property address
• Mailing address
• Email address
• Telephone number
• Information about your home or property
• Roofing needs and preferences
• Roof type, size, slope, and complexity information
• Chimney, skylight, and roof-feature information
• Appointment information
• Information submitted through website forms
• Information submitted through our roof calculator
• Communications you send to us
• Customer service inquiries
• Project-related information
• Photographs or other information you choose to provide

If you become a customer, we may also collect information necessary to prepare proposals, contracts, schedule projects, process transactions, communicate about your project, and provide roofing services.

When you enter a property address into ROOF.CLICK, we may use the address to obtain or analyze information about the property.

This may include information from mapping systems, satellite imagery, aerial imagery, public property information, geographic databases, measurement providers, and other third-party data sources.

Depending upon availability, this information may include:

• Property location
• Building footprint
• Estimated roof area
• Roof dimensions
• Roof slope
• Roof sections
• Aerial or satellite imagery
• Property characteristics
• Other information useful in preparing a roofing estimate

This information may be combined with information you provide directly to us.

Automated property and roof information may not always be available or accurate. ROOF.CLICK may verify this information through additional measurements, inspections, photographs, or an on-site assessment.

When you visit our website, certain information may be collected automatically.

This information may include:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or source
• Approximate geographic information
• Website interactions
• Form interactions
• Advertising attribution information
• Cookies and similar technologies

We may use this information to operate our website, understand website usage, improve our services, measure advertising effectiveness, detect technical problems, and improve customer experience.

ROOF.CLICK may use cookies, tracking pixels, analytics technologies, and similar tools to operate and improve our website.

These technologies may help us:

• Remember website preferences
• Improve website performance
• Understand visitor behavior
• Measure website traffic
• Determine how customers found our website
• Measure advertising performance
• Improve marketing campaigns
• Prevent fraud or misuse
• Provide relevant website functionality

Your browser may allow you to block or delete certain cookies.

Disabling cookies may affect the functionality of some parts of our website.

We may use information collected through ROOF.CLICK to:

• Respond to roofing inquiries
• Provide roof estimates
• Calculate preliminary roofing prices
• Provide monthly payment estimates
• Schedule appointments
• Verify property information
• Prepare roofing proposals
• Provide roofing services
• Communicate regarding appointments
• Communicate regarding active projects
• Provide customer service
• Send requested information
• Follow up regarding inquiries
• Process transactions
• Maintain business records
• Improve our website and calculator
• Analyze website performance
• Improve our products and services
• Prevent fraud or misuse
• Comply with legal obligations
• Send marketing communications when appropriate consent has been provided

We may combine information submitted directly by you with property information or other information obtained from legitimate data sources for these purposes.

ROOF.CLICK may collect your mobile telephone number when you voluntarily provide it through our website, forms, appointment scheduler, roof calculator, telephone communications, or other interactions with us.

Depending upon the consent you provide, we may use your mobile number for communications such as:

• Responding to your inquiry
• Sending estimate information
• Appointment confirmations
• Appointment reminders
• Scheduling communications
• Customer service
• Project updates
• Follow-up communications
• Other messages you have requested

Where separately authorized, we may also send marketing or promotional text messages.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

You may reply STOP to unsubscribe from applicable text messaging or HELP for assistance.

Additional SMS terms are contained in our Terms and Conditions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS opt-in information and consent are used only for the purposes for which the consumer provided consent and for supporting the operation of our messaging services.

Mobile opt-in consent is specific to ROOF.CLICK and is not transferred to other businesses for their marketing or promotional use.

ROOF.CLICK uses service providers and technology platforms to operate our business and provide services to customers.

These providers may assist with functions such as:

• Website hosting
• Customer relationship management
• Appointment scheduling
• Email delivery
• SMS delivery
• Telephone services
• Cloud storage
• Roof measurement
• Mapping
• Property information
• Analytics
• Payment processing
• Financing applications
• Customer service
• Advertising measurement
• Business operations

These providers may process information as necessary to perform services on our behalf or as directed by you.

As stated above, text messaging originator opt-in data and SMS consent are excluded from sharing with third parties for marketing or promotional purposes.

ROOF.CLICK may provide access to financing options offered by independent financing providers or lenders.

If you choose to request financing, prequalification, or credit information, information you provide may be transmitted to the applicable financing provider.

That provider's collection, processing, storage, and use of your information will be governed by its own privacy policy and terms.

ROOF.CLICK does not control the underwriting practices or privacy practices of independent lenders.

Simply viewing an estimated monthly payment on ROOF.CLICK does not necessarily constitute a financing application or credit inquiry.

When payments are accepted electronically, payment information may be processed by third-party payment processors.

Depending upon the payment method, ROOF.CLICK may not directly receive or store your complete credit card, debit card, or banking information.

Payment processors maintain their own privacy and security practices.

When you schedule an appointment, we may collect information including:

• Your name
• Telephone number
• Email address
• Property address
• Preferred appointment date and time
• Information about your roofing project
• Other information you voluntarily provide

We use this information to schedule and manage your appointment and communicate with you regarding your roofing inquiry.

Information entered into forms or calculators on ROOF.CLICK may be stored in our customer relationship management systems and other systems used to provide our services.

Submitting information through the roof calculator may allow us to:

• Identify the property
• Estimate roof dimensions
• Calculate preliminary pricing
• Display roofing options
• Estimate monthly payments
• Prepare for an assessment
• Contact you regarding your request when appropriate consent has been provided

An online estimate or calculation does not necessarily create a customer relationship or contractual obligation.

Our website may contain links to third-party websites or may integrate third-party services.

Examples may include mapping services, financing providers, social media services, payment services, or other technology providers.

ROOF.CLICK is not responsible for the privacy practices of independent third-party websites or services.

We encourage users to review the privacy policies of any third-party services they choose to use.

We may use analytics and advertising technologies to understand how visitors interact with ROOF.CLICK and measure the effectiveness of advertising campaigns.

These services may collect information through cookies, pixels, device identifiers, or similar technologies.

Information may be used to measure activities such as:

• Website visits
• Advertisement clicks
• Form submissions
• Website conversions
• Traffic sources
• Customer interactions

Any use of these technologies will be subject to applicable law and the privacy practices of the applicable technology providers.

SMS opt-in data and consent are not provided to third parties for their marketing or promotional purposes.

ROOF.CLICK uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should use reasonable care when submitting information electronically.

We may retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide services
• Maintain customer records
• Fulfill contractual obligations
• Maintain warranty or project records
• Meet legal and accounting requirements
• Resolve disputes
• Enforce agreements
• Maintain appropriate business records

Retention periods may vary depending upon the type of information and the reason it was collected.

Depending upon applicable law and your relationship with ROOF.CLICK, you may request that we:

• Provide information regarding personal information we maintain about you
• Correct inaccurate information
• Update your contact information
• Delete certain information where legally permitted
• Stop certain marketing communications

Some information may need to be retained for legitimate business, contractual, accounting, warranty, safety, fraud-prevention, or legal purposes.

To make a privacy request, contact us using the information at the bottom of this Privacy Policy.

If you receive marketing emails from ROOF.CLICK, you may unsubscribe by using the unsubscribe option provided in the email when applicable.

You may continue to receive transactional or service-related communications that are necessary to respond to requests, provide services, or manage an existing customer relationship.

You may withdraw consent for applicable SMS communications at any time by replying STOP to a message.

After submitting an opt-out request, you may receive a confirmation that your request has been processed.

For assistance with text messaging, reply HELP or contact ROOF.CLICK using the information below.

ROOF.CLICK's services are intended for homeowners, property owners, and other adults seeking roofing-related services.

Our website and services are not directed toward children under 13, and we do not knowingly seek to collect personal information from children under 13.

If we learn that information from a child under 13 has been submitted to us without appropriate authorization, we will take reasonable steps to address the information as required by applicable law.

Some browsers offer “Do Not Track” or similar privacy signals.

Because standards regarding these signals may vary, our website may not respond to every browser-based privacy signal.

You may control certain cookies and tracking technologies using your browser settings or other privacy tools available to you.

ROOF.CLICK may update this Privacy Policy periodically to reflect changes in our business, website, technology, legal requirements, or privacy practices.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

Your use of ROOF.CLICK is also subject to our Terms and Conditions, available at:

https://roof.click/terms

If you have questions regarding this Privacy Policy, our privacy practices, or information associated with you, contact:

ROOF.CLICK
Roof Click, LLC
1109-A Jennings Ave, Seneca, SC

Email: office@roof.click
Phone: (864) 539-4877
Website: https://roof.click

For SMS assistance, you may also reply HELP to an applicable ROOF.CLICK text message.